Unleash advanced contact center features on the cloud 

We build call centers internationally using the 3CX platform and our global network of SIP providers - 3CX has been designed from the ground up with advanced call center functions. We specialize in call centers in Latin American and Asia, targeting customers in Canada & Australia.  

Built for Call Centers 

3CX Enterprise is built from the ground-up for call center management.

  • Advanced call center features are designed to maximize agent productivity while giving management all the tools they need to succeed
  • Simple, intuitive web application optimized for call management & agents
  • Advanced queue strategies
  • Automatic dialing & call-back options
  • Listen in, barge in, or whisper for call coaching and performance evaluation

                                                                                Total Integration 

Maximize productivity by integrating with third-party software & web chat. Agents can address enquiries via telephone or directly through your website, with seamless logging of customer interactions.

  • Website live chat & talk allows agents to chat and talk to website visitors directly 
  • CRM integration and Click2Talk for fast workflows 
  • Native integration with Zendesk, Office 365, Salesforce & more 

 

Data at Your Fingertips 

3CX wallboard calgary

Monitor call queues in real time and analyze performance with detailed statistics. Data-driven performance management is easy with instant access to information. Audit customer interactions with detailed reports and call recording.

  • Real-time statistics for operations management 
  • Live statistics on the wallboard 
  • Detailed reports, such as longest wait times & abandoned calls 
  • Call logging and recording 

 

                                                                                       Scalable Infrastructure 

A cloud-based SaaS solution is ideal for ongoing feature updates & improvements while keeping capital costs low. We deploy high-quality SIP trunks globally to ensure call quality is up to scratch.

  • High-quality SIP trunks – global coverage, local costs 
  • Unlimited extensions for easy expansion 
  • Carrier-grade reliability  
  • Native failover for guaranteed uptime 

 

Download 3CX & get a free test license now!

Book a free demo with us!

We will contact you for a personalized demonstration of our platform.